Payment & dispatch

The following terms and conditions apply:



Dispatch conditions

Delivery periods

Domestic delivery (Germany) and neighbouring countries: Belgium, Denmark, Luxembourg, Netherlands, Austria, Poland, Czech Republic, Hungary, Sweden, Slovakia, Slovenia, Estonia, Finland, Latvia, Lithuania, Norway.

 

Dispatch shall not be made to the German Islands.

 

Dispatch shall not be made to the following foreign islands:
Faroe Islands, Greenland, Aegean Islands, Channel Islands, Canary Islands, Ceuta, Melilla

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 2 - 4 days, for deliveries abroad within 5 - 7 days from conclusion of contract (if advance payment agreed from the date of the payment instruction). Please note that deliveries are not made on Sundays and other holidays. If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time. In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.


Dispatch costs

(inclusive of legally applicable VAT)

Domestic deliveries (Germany):

  • 5,95 € Orders from 0 - 3 kg
  • 7,95 € Orders over 3 - 5 kg
  • 9,95 € Orders over 5 - 10 kg
  • 14,95 € Orders over 15 kg
  • From a order value of
    50,00 € onwards, we deliver shipments free of cost.
 

Deliveries to foreign countries

  • Belgium, Denmark, Luxembourg, Netherlands, Austria, Poland, Czech Republic
  • 14,95 € to 2 kg
  • 16,95 € over 2 - 4 kg
  • 18,95 € over 4 - 7 kg
  • 22,95 € over 7 - 10 kg
  • 29,95 € over 10 - 15 kg
  • 35.95 € over 15 - 20 kg
  • 45.95 € over 20 kg
  • Hungary, Sweden, Slovakia, Slovenia, Estonia, Finland, Latvia, Lithuania
  • 16,95 € to 2 kg
  • 18,95 € over 2 - 4 kg
  • 20,95 € over 4 - 7 kg
  • 24,95 € over 7 - 10 kg
  • 33.95 € over 10 - 15 kg
  • 39.95 € over 15 - 20 kg
  • 55.95 € over 20 kg
  • Norway
  • 20,95 € to 2 kg
  • 25,95 € over 2 - 4 kg
  • 30,95 € over 4 - 7 kg
  • 35,95 € over 7 - 10 kg
  • 45,95 € over 10 - 15 kg
  • 65,95 € over 15 - 20 kg
  • 75.95 € over 20 kg

 

Payment methods

PayPal

You can pay safely, free and fast with PayPal. At the end of the order process you will be forwarded directly to PayPal. There you can log in with your user data and confirm the payment. If you do not have a PayPal account yet, you can set it up in minutes easily and for free. Once the payment has been confirmed by PayPal, your delivery will be sent by us.


Credit card

(via Mollie Payments)

The processing of the credit card payment is free of charge via a secure, encrypted PCI-DSS, Level 1 certified connection by the payment service provider Mollie (Mollie BV, Keizersgracht 313, 1016 EE Amsterdam, The Netherlands). You can choose between Visa, Mastercard and American Express during the ordering process. After submitting the order, you will be given the option of making your credit card payment conveniently without registration on a subsequent follow-up page. If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract. Mollie Payment handles the booking and debiting of the invoice amount immediately after the purchase with your bank.


Online Bank Transfer

(via Mollie Payments)

Direct payment via "Online Bank Transfer." allows you to make a wire transfer of the respective amount during the order process using your online banking account - easy, quick and secure – without registration. We can process and deliver your order faster thanks to our real-time transaction notification. When paying by "Online Bank Transfer" you will be forwarded during the ordering process via Mollie to the payment provider sofort.com by KLARNA. Please have your online banking data (PIN / TAN) ready.


Giropay

(via Mollie Payments)

With giropay you pay easily, quickly and securely by online bank transfer with PIN and TAN. We will receive a real-time confirmation after the transfer has been completed. This allows us to ship your products quickly. If you pay by "giropay", you will be guided securely and directly during the order process via Mollie to the online banking of your bank. Please have your online banking details (PIN/TAN) ready.


iDEAL

(via Mollie Payments)

With iDEAL, you can pay comfortably via online banking. Generally, all major banks in the Netherlands support this payment method. We will receive a real-time confirmation after the payment has been completed. This allows us to ship your products quickly. If you pay by "iDEAL", you will be redirected securely to your bank's online banking during the order process via Mollie. Please have your online banking credentials ready.


Invoice

The invoice amount is to be paid within 14 days in case of payment on account. Payment by invoice is possible under the following condition: Only after previous approval for companies and long-term customers. If you are interested, please contact us.

 

Cash payment at pick-up

You are welcome to pick up your ordered products at our AQUAFLOR Cosmetics Manufactory, Arthur-Scheunert-Allee 40-41, 14558 Nuthetal, Germany and pay your order in cash. No other payment methods are possible. Please make an appointment with us before picking up your order! (Mon. to Fri. at +49 33200 89-252)


Payment in advance

With this payment method you pay by bank transfer. After receipt of the order confirmation please transfer the specified amount to our account within seven calendar days, stating the order number in the intended purpose.

IGV GmbH • Deutsche Bank AG • IBAN: DE52 1207 0000 0300 0874 00 • BIC: DEUTDEBB160
 

Climate neutral shipping

We participate in the GoGreen shipping service, thereby contributing to the reduction of transport-related CO² and making a sustainable contribution to climate protection together with DHL.

Shipping partner

DHL Packstation

You can also send your package to a DHL Packstation delivered to your choice.
Further information and the possibility of a registration can be found on Paket.de


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AQUAFLOR Kosmetikmanufaktur +49 33200 89-252 aquaflor@igv-gmbh.de FB Instagram